1. About this Privacy Policy
Taizhou Kele Hose Industry Co., Ltd. ("Kele Hose", "we", "us" or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain and protect personal information when you visit https://www.kele-hose.com/ (the "Website"), submit an inquiry, request a quotation or sample, communicate with us, or otherwise interact with us in a business context.
This Website is intended primarily for business customers, distributors, brands, importers, contractors and other professional users. This policy applies to personal information about individuals, including employees and representatives of businesses.
2. Who Is Responsible for Your Information
The controller or personal information handler responsible for the processing described in this policy is:
Taizhou Kele Hose Industry Co., Ltd.
Address: Building 3, Hexin Industrial Zone, Qinggang Town, Yuhuan City, Taizhou City, Zhejiang Province, China.
Email: chen@kele-hose.com
Telephone: +86 576 8730 8199
For privacy requests or complaints, please use the subject line "Privacy Request" or "Data Protection Complaint" so that we can route your message promptly.
3. Personal Information We Collect
Depending on how you interact with us, we may collect the following categories of personal information:
. Contact and identity information, such as your name, business email address, telephone or messaging number, country or region, job title, employer and company details.
. Inquiry and business information, such as the products, specifications, certificates, target market, quantities, quotations, samples, order requirements and messages you send to us.
. Transaction and relationship information, such as quotation history, contracts, purchase orders, shipping and delivery details, payment status, customer-service records and related correspondence.
. Website and device information, such as IP address, browser type, device type, operating system, language, referring page, pages viewed, dates and times of access, approximate location derived from IP address, cookie identifiers and diagnostic or security logs.
. Marketing and preference information, such as your communication preferences, consent choices and whether you opened or interacted with a business communication, where this tracking is permitted.
Please do not send us sensitive personal information, such as government identification numbers, financial account credentials, health information or biometric data, through the Website inquiry form.
4. How We Collect Personal Information
We collect personal information:
. directly from you when you complete a form, send an email, contact us by telephone or messaging service, meet us at an exhibition, or otherwise communicate with us;
. automatically from your browser or device through server logs, cookies and similar technologies;
. from your employer, colleagues, referrals, distributors, agents or business partners; and
. from business websites, public professional profiles, trade-fair materials, public business directories and other lawful public or commercial business-contact sources.
5. How and Why We Use Personal Information
We may use personal information for the following purposes:
. to respond to inquiries, assess specifications, prepare quotations, arrange samples and communicate about potential or existing business;
. to enter into and perform contracts, process orders, coordinate production, quality, shipping, delivery and after-sales support;
. to manage customer and supplier relationships, maintain business records and improve our products, services and Website;
. to protect the Website, detect fraud, misuse or security incidents, troubleshoot technical issues and enforce our rights;
. to measure Website and advertising performance, understand how visitors use the Website and improve the relevance of our Google Search advertising, where the required consent has been obtained;
. to send relevant business-to-business product or company communications, where permitted by applicable law, and to maintain opt-out records; and
. to comply with tax, accounting, customs, product-safety, sanctions, export-control and other legal or regulatory obligations, and to establish, exercise or defend legal claims.
Where laws such as the EU GDPR or UK GDPR apply, our legal bases may include taking steps at your request before entering into a contract, performing a contract, complying with legal obligations, pursuing our legitimate interests in operating and developing our business, protecting our systems and responding to business inquiries, and your consent where required. When we rely on legitimate interests, we consider whether those interests are overridden by your rights and interests.
6. Cookies, Analytics and Google Ads
The Website may use cookies, tags and similar technologies. Strictly necessary technologies support security, network operation, form delivery and your privacy choices. Optional analytics or advertising-measurement technologies are used only in accordance with applicable law and, where required, after you have made a consent choice.
We may use Google Analytics, Google Ads conversion tracking, Google Tag Manager and related Google services to measure Website visits and actions such as a completed inquiry. Depending on your choices and the configuration used, Google may receive online identifiers and information about your browser, device and interaction with the Website. We do not intentionally send the contents of inquiry forms, names, email addresses or telephone numbers to Google advertising or analytics tags.
You can accept, reject or manage optional technologies through the Website's cookie banner or the Cookie Settings link in the footer. You may also learn how Google processes information at Google's Privacy & Terms site.
At the date of this policy, the initial Google Ads setup is intended for Search advertising and conversion measurement. If we later introduce remarketing, Customer Match, cross-context behavioural advertising or materially different tracking, we will update our notices and consent controls before using those features.
7. Business Communications and Marketing
If you contact us about our products or services, we may follow up about that inquiry and closely related business opportunities. We may also contact business representatives using professional contact details obtained from lawful public or business sources where permitted by applicable law.
You may object to or unsubscribe from marketing communications at any time by replying to the message or contacting chen@kele-hose.com. We may retain limited contact information on a suppression list so that we can respect your request.
8. How We Share Personal Information
We may share personal information only as reasonably necessary with:
. authorised employees and personnel who need the information for sales, technical, quality, production, logistics, finance, management, IT or legal purposes;
. service providers that support website hosting and development, email, communications, customer management, analytics, advertising measurement, cybersecurity, data storage and other business systems;
. manufacturing, certification, inspection, freight, customs, banking, payment, insurance and professional advisers involved in an inquiry, order or legal requirement;
. government bodies, regulators, courts, law enforcement or other parties where disclosure is required by law or reasonably necessary to protect rights, safety or security; and
. a buyer, successor or adviser in connection with an actual or proposed merger, reorganisation, financing, sale of assets or similar business transaction, subject to appropriate confidentiality measures.
We do not sell or rent personal information for money. Our service providers may process information only for the services they provide to us and subject to applicable contractual and legal requirements.
9. International Processing and Transfers
Kele Hose is located in China. If you are outside China, your personal information may be transferred to and processed in China. Our service providers may also process information in other countries where they operate. Data-protection laws in those countries may differ from the laws in your location.
Where applicable law requires safeguards for international transfers, we will take appropriate measures, which may include contractual protections, transfer assessments and controls over service providers. You may contact us for further information about safeguards relevant to your information.
10. How Long We Keep Personal Information
We retain personal information only for as long as reasonably necessary for the purposes described above, including:
. inquiries and related correspondence: generally up to three years after the last meaningful contact, unless the inquiry becomes an active customer or supplier relationship;
. customer, order, contract, shipping, payment and after-sales records: generally for the relationship and up to ten years after the relevant transaction, or longer where required by tax, accounting, product, customs or legal rules;
. technical and security logs: generally up to twelve months, unless needed to investigate an incident or protect legal rights;
. user-level analytics data under our control: configured for no longer than fourteen months where that setting is available; and
. consent, objection and suppression records: for as long as reasonably necessary to demonstrate and respect your choices.
We may retain information longer where required by law, needed for an active dispute or claim, or retained in securely managed backups until the normal deletion cycle is completed.
11. Security
We use reasonable administrative, technical and physical safeguards designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, confidentiality obligations, security monitoring, backups and service-provider review. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
12. Your Rights and Choices
Depending on your location and applicable law, you may have the right to request access to, correction of, deletion of, restriction of or portability of your personal information; to object to certain processing; to withdraw consent; and to complain to a competent data-protection authority. Withdrawing consent does not affect processing that was lawful before withdrawal.
To exercise a right, contact chen@kele-hose.com and describe your request. We may ask for reasonable information to verify your identity and authority. We will respond within the period required by applicable law. These rights may be limited where an exemption applies or where we must retain information to comply with law, perform a contract or establish, exercise or defend legal claims.
You can change optional cookie choices through Cookie Settings, and you can object to marketing at any time. We do not use personal information to make solely automated decisions that produce legal or similarly significant effects.
13. Data Protection Complaints
You may raise a data-protection complaint by emailing chen@kele-hose.com with the subject line "Data Protection Complaint". We will acknowledge the complaint within 30 days, take appropriate steps to investigate it without undue delay, keep you informed where appropriate, and tell you the outcome. You may also lodge a complaint with a competent data-protection authority where applicable.
14. Children's Privacy
The Website is intended for business users and is not directed to children. We do not knowingly collect personal information from children through the Website. If you believe a child has provided us with personal information, please contact us so that we can take appropriate action.
15. Third-Party Websites and Services
The Website may link to third-party websites, social networks, messaging services or other services. Those parties operate under their own privacy policies and practices. We encourage you to review their notices before providing personal information.
16. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices, technologies or legal requirements. We will post the updated version on this page and revise the "Last updated" date. Where required, we will provide additional notice or obtain consent before materially different processing begins.
17. Contact Us
Questions, requests and complaints about this policy or our handling of personal information may be sent to:
Taizhou Kele Hose Industry Co., Ltd.
Address: Building 3, Hexin Industrial Zone, Qinggang Town, Yuhuan City, Taizhou City, Zhejiang Province, China.
Email: chen@kele-hose.com
Telephone: +86 576 8730 8199
